The courses are not supported on mobile phones but are for Apple and Android tablet devices. The very first time you launch the course you will be asked to install an app called ‘Articulate’. This will allow you to access the courses on your tablet. Once installed, follow the onscreen instructions and the course will automatically open through this app.

Some courses include resources. On tablets you can access these in ‘DREAMS’ via the link next to the course title.

No, the learning courses are designed to resume from where they left off, if you click ‘Yes’ when asked. The learning courses will resume even if you use a different computer or tablet. However, if you have exited a course test before the end, you will need to start from the beginning.

The courses are online and self-directed. They are fun and interactive with full audio voice-over.

No, you will need to undertake the whole of the course.

Once you have successfully completed all of the online theory courses, attended the practical assessments and completed the ‘Evaluation Form’, your tutor will mark you as complete. After this an electronic certificate will become available on your profile which you can then print out.

You just need a supported Internet browser and Adobe Flash Player (version 8.0 or above) for PC, or the Articulate app on tablets, which is available for free download.

If you do not have Adobe Flash Player installed, download the latest version free from their website: https://get.adobe.com/flashplayer/

We recommend using Google Chrome when running our courses. If using Internet Explorer, you will need to use version 8 or above.

If you have a dial-up connection (for example, with a modem speed of 56kbps) the course will not run. The minimum modem speed required is 256kbps (0.2mbps) which is the lowest speed for most broadband connections. If you have a broadband speed of 1mbps the course will run, but the video element will take time to load and/or may by jumpy. For optimal viewing, we recommend a connection speed of at least 1-2 mbps. If you are unsure, you can check your Internet connection speed here: http://www.speedtest.net/

Our online courses are currently only available via the Internet from our website www.fawcourses.com. Many libraries and coffee shops offer free Wi-Fi. Or look out for our advertised FAW Coach Education drop-in centres for IT support.

For further information please contact our coach education administration team at Dragon Park on 01633 282 911.

Please see the Help page.

Please check you are using the most up to date version of your browser, ideally you will be using Chrome. If you still have problems please clear your browsers cache, instructions for doing this can be found at: http://www.refreshyourcache.com/